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At The Healing Journey, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us during your therapy sessions and through our website. 

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1. Collection of Personal Information:

• We collect personal information such as your name, contact details, medical history, and other relevant information during your therapy sessions.

• We may also collect personal information when you visit our website, submit a contact form, or interact with us through email or phone.

 

2. Use of Personal Information:

• Your personal information is used to provide you with mental health counselling services and to personalise your therapy sessions.

• We may also use your information for administrative purposes, such as scheduling appointments and processing payments.

 

3. Disclosure of Personal Information:

• We do not disclose your personal information to third parties without your consent, except when required by law or for professional consultation (e.g., supervision, referral).

• We may share your information with other healthcare providers involved in your treatment with your explicit consent.

 

4. Security of Personal Information:

• We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes encryption of data and secure data storage practices.

 

5. Consent:

• By using our services or providing your personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

 

6. Access and Correction:

• You have the right to access and correct your personal information held by us. Please contact us if you wish to access, update, or delete your information.

 

7. Changes to Privacy Policy:

• We reserve the right to update and modify this Privacy Policy at any time. We recommend reviewing this policy periodically for any changes.

 

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@thehealingjourney.co.za or 0790237204.

By seeking our mental health counselling services, you acknowledge that you have read and understood our Privacy Policy and agree to the collection and use of your personal information as described.